GSA - Front Office Professional
4 weeks ago
Job Summary
We are seeking a highly skilled and motivated GSA - Front Office to join our team at NOVOTEL. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and promoting our hotel's facilities and services.
Key Responsibilities
- Assist guests with check-in and check-out, as well as other cashiering duties
- Review arrival lists and prepare compendiums prior to guests' arrival and check-into system if necessary
- Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
- Ensure that members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
- Liaise closely with other relevant departments to ensure that guests requests and needs are met
- Update and maintain repeat guest history system
- Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
Qualifications
Degree or Diploma in Hotel Management or Hospitality.
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