Hotel Receptionist

1 week ago


Hyderabad, Telangana, India Accor Full time

Job Description:

As a key member of the front office team, you will be responsible for ensuring that guests receive a warm and welcoming experience during their stay at one of our esteemed Accor properties.

Key Responsibilities:

  • Assist guests with check-in and check-out, as well as other cashiering duties, in a professional and courteous manner.
  • Review arrival lists and prepare compendiums prior to guests' arrival and check-in to the system if necessary.
  • Welcome guests on arrival, register and issue room keys according to departmental standards and procedures.
  • Ensure that members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service.
  • Liaise closely with other relevant departments to ensure that guests' requests and needs are met.
  • Update and maintain repeat guest history systems.
  • Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
  • Report for duty on time wearing clean and complete uniform at all times.
  • Maintain a high standard of personal appearance and hygiene at all times.

Qualifications:

A degree or diploma in Hotel Management or Hospitality is desirable for this role.


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