Hotel Receptionist
1 week ago
Job Description:
As a key member of the front office team, you will be responsible for ensuring that guests receive a warm and welcoming experience during their stay at one of our esteemed Accor properties.
Key Responsibilities:
- Assist guests with check-in and check-out, as well as other cashiering duties, in a professional and courteous manner.
- Review arrival lists and prepare compendiums prior to guests' arrival and check-in to the system if necessary.
- Welcome guests on arrival, register and issue room keys according to departmental standards and procedures.
- Ensure that members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service.
- Liaise closely with other relevant departments to ensure that guests' requests and needs are met.
- Update and maintain repeat guest history systems.
- Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
- Report for duty on time wearing clean and complete uniform at all times.
- Maintain a high standard of personal appearance and hygiene at all times.
Qualifications:
A degree or diploma in Hotel Management or Hospitality is desirable for this role.
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