Enterprise Application Support Expert

5 days ago

Bharatpur, Rajasthan, India beBeeSupport Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Job Title:

Application Support Specialist

Job Description:

We are seeking a skilled Application Support Specialist to join our team.

  • The ideal candidate will have experience in supporting business applications and possess excellent analytical and problem-solving skills.
  • They will be responsible for monitoring and incident management, troubleshooting and issue resolution, and coordinating with development teams to implement fixes and enhancements.

Key Responsibilities:

  • Monitor and analyze system alerts, incidents, and user-reported issues.
  • Investigate and diagnose technical issues related to applications, databases, and integrations.
  • Provide timely updates to stakeholders on the status of ongoing incidents.

Requirements:

  • 8+ years of experience in supporting business applications.
  • Good experience in AWS.
  • Proven experience in a similar role, providing technical support for enterprise-level software applications.
  • Strong understanding of software development lifecycle and ITIL processes.
  • Experience with ticketing systems such as Jira.
  • Proficiency in troubleshooting Unix/Linux environments.
  • Experience with database technologies such as SQL Server.
  • Knowledge of programming languages scripting languages (Shell, Python etc.).
  • Excellent communication skills, with the ability to explain technical concepts to nontechnical users.
  • Ability to work independently and collaboratively in a fast-paced environment.

Skills and Qualifications:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent time management and organization skills.
  • Ability to work well under pressure and meet deadlines.
  • Excellent communication and interpersonal skills.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

Other Information:

  • Only qualified candidates will be contacted for an interview.
  • Applicants must have the right to work in the country where the job is based.

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