Regional Training and Technical Support Lead
4 weeks ago
Job Description
To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Regional Training & Technical Support Lead located in our organization.
Key Responsibilities:
- Identify training needs of our Field team (ASPs)
- Create training content - Both product & process
- Train planning and execution
- Measure and improve training effectiveness
- Provide technical support to our Field team
- Interface with customers to escalate field technical issues
- Liaise with our brand to get solutions
- Impart training to our internal team
- Develop self-learning abilities to upgrade and keep the team updated
Requirements:
- Technical Qualification (Min. Diploma in Electronics / comm.)
- Minimum 4 years to Maximum 6 years of experience in handling Computer hardware support and Training – L3, L4
- Experience in handling multiple service outlets (Computer hardware)
- Ensure ASP (Authorized Service Partner) training and enhance their technical skill level
- Report to the regional managers on a regular basis
What you will receive for the great work you provide
- Health Insurance
- Paid Time off
Flex is an Equal Opportunity Employer
We provide reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by emailing: . Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the email address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.
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