Regional Training and Technical Support Lead

2 weeks ago


Kolkata, West Bengal, India 859 FLEXTRONICS TECHNOLOGIES(INDIA) PVT. LTD., Full time

Job Description

We are seeking a highly skilled Regional Training and Technical Support Lead to join our team at 859 FLEXTRONICS TECHNOLOGIES(INDIA) PVT. LTD. The ideal candidate will have a strong background in training and technical support, with a minimum of 4 years of experience in handling computer hardware support and training.

Key Responsibilities:

  • Identify training needs of Field team (ASPs)
  • Create training content - Both product & process
  • Train planning and execution
  • Measure and improve training effectiveness
  • Provide technical support to Field team
  • Interface with customers (brand) to escalate field technical issues
  • Liaise with brand to get solutions
  • Impart training to internal team
  • Self-learning abilities to upgrade and keep the team updated

Requirements:

  • Technical Qualification (Min. Diploma in Electronics / comm.)
  • Minimum 4 years to Maximum 6 years of experience in handling Computer hardware support and Training – L3, L4
  • Experience in handling multiple service outlets (Computer hardware)
  • Ensure ASP (Authorized Service Partner) training and enhance their technical skill level
  • Report to the regional managers on a regular basis

What We Offer:

  • Health Insurance
  • Paid Time off

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by emailing: . Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the email address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.


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