Retail Operations Manager
2 weeks ago
Vodafone Idea Limited, a leading telecom service provider in India, is seeking an experienced Retail Operations Manager to lead its franchisee operations. With a strong portfolio of 2G, 3G, and 4G services, the company aims to deliver exceptional customer experiences and contribute to India's digital growth.
Key Responsibilities:
- Oversee sales and revenue targets across all products, ensuring overall profitability.
- Monitor quality of acquisition and ensure availability of stock adhering to norms.
- Manage roll-out of Frenchie Store locations, including partner selection and expansion targets.
- Coach channel partners to improve efficiency, drive profitability, and adherence to processes.
- Promote up-selling and cross-selling initiatives to achieve total target.
- Manage churn and customer satisfaction for walk-in customers at touch points.
Requirements:
- Graduate degree with 2-5 years of work experience in retail industry.
- Strong store management and customer relationship management skills.
- Leadership and people management skills.
- P&L management skills.
Salary: ₹800,000 - ₹1,200,000 per annum, depending on qualifications and experience.
Location: Vijayawada, Andhra Pradesh, India.
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