Retail Operations Manager

2 weeks ago


Vijayawada, Andhra Pradesh, India Vodafone Idea Limited Full time

Vodafone Idea Limited, a leading telecom service provider in India, is seeking an experienced Retail Operations Manager to lead its franchisee operations. With a strong portfolio of 2G, 3G, and 4G services, the company aims to deliver exceptional customer experiences and contribute to India's digital growth.

Key Responsibilities:

  • Oversee sales and revenue targets across all products, ensuring overall profitability.
  • Monitor quality of acquisition and ensure availability of stock adhering to norms.
  • Manage roll-out of Frenchie Store locations, including partner selection and expansion targets.
  • Coach channel partners to improve efficiency, drive profitability, and adherence to processes.
  • Promote up-selling and cross-selling initiatives to achieve total target.
  • Manage churn and customer satisfaction for walk-in customers at touch points.

Requirements:

  • Graduate degree with 2-5 years of work experience in retail industry.
  • Strong store management and customer relationship management skills.
  • Leadership and people management skills.
  • P&L management skills.

Salary: ₹800,000 - ₹1,200,000 per annum, depending on qualifications and experience.

Location: Vijayawada, Andhra Pradesh, India.



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