Retail Franchisee Operations Manager
2 weeks ago
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership, a leading telecommunications service provider in India. The company offers pan-India voice and data services across 2G, 3G, and 4G platforms. With a large spectrum portfolio to support the growing demand for data and voice, Vodafone Idea Limited is committed to delivering delightful customer experiences and contributing to the creation of a truly digital India by enabling millions of citizens to connect and build a better tomorrow.
Role
Manager - Franchisee Lead
Function / Department
Retail / Franchisee Operations
Key Responsibilities
- Overall responsibility for activities in the zone, spanning customer service, sales, and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrades, etc.).
- Achieve sales targets for all products (Voice/Data–postpaid/prepaid, digital, upgrades, etc.).
- Ensure and monitor the quality of acquisition.
- Ensure availability of stock adhering to norms.
- Deliver overall revenue targets through channels.
- Achieve total targets for up-selling and cross-selling.
- Facilitate the roll-out of Frenchie Stores (including selection of partners, location, etc.) and meet expansion targets.
- Coach channel partners to improve efficiency, drive profitability, and adherence to processes.
- Manage churn and customer satisfaction for walk-in customers at touch points.
- P&L management skills.
- Understanding of store management and customer relationship management.
Requirements
Graduate with 2-5 years of work experience in the Retail Industry.
Store Management & Customer Relationship Management skills are essential.
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
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