Retail Franchisee Operations Manager

2 weeks ago


Vijayawada, Andhra Pradesh, India Vodafone Idea Limited Full time

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership, a leading telecommunications service provider in India. The company offers pan-India voice and data services across 2G, 3G, and 4G platforms. With a large spectrum portfolio to support the growing demand for data and voice, Vodafone Idea Limited is committed to delivering delightful customer experiences and contributing to the creation of a truly digital India by enabling millions of citizens to connect and build a better tomorrow.

Role

Manager - Franchisee Lead

Function / Department

Retail / Franchisee Operations

Key Responsibilities

  1. Overall responsibility for activities in the zone, spanning customer service, sales, and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrades, etc.).
  2. Achieve sales targets for all products (Voice/Data–postpaid/prepaid, digital, upgrades, etc.).
  3. Ensure and monitor the quality of acquisition.
  4. Ensure availability of stock adhering to norms.
  5. Deliver overall revenue targets through channels.
  6. Achieve total targets for up-selling and cross-selling.
  7. Facilitate the roll-out of Frenchie Stores (including selection of partners, location, etc.) and meet expansion targets.
  8. Coach channel partners to improve efficiency, drive profitability, and adherence to processes.
  9. Manage churn and customer satisfaction for walk-in customers at touch points.
  10. P&L management skills.
  11. Understanding of store management and customer relationship management.

Requirements

Graduate with 2-5 years of work experience in the Retail Industry.

Store Management & Customer Relationship Management skills are essential.

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership



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