Retail Operations Manager
2 weeks ago
At Vodafone Idea Limited, we are seeking a skilled Retail Operations Manager to spearhead our franchisee lead activities.
Job Purpose
Responsible for overseeing customer service, sales, and revenue targets across all products, ensuring quality acquisition, stock availability, and overall revenue growth through various channels.
Key Responsibilities
- Achieve sales targets for all products, including Voice/Data, postpaid/prepaid, digital, and upgrades.
- Monitor and ensure quality of acquisition, availability of stock, and adherence to norms.
- Deliver overall revenue targets through channels, including up-selling and cross-selling.
- Coach channel partners to improve efficiency, drive profitability, and adherence to processes.
- Manage churn and customer satisfaction for walk-in customers at touch points.
- Possess P&L management skills, understanding of store management, and customer relationship management.
Requirements
Graduate with 2-5 years of work experience in the retail industry, holding store management and customer relationship management skills.
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