Customer Relations Manager

3 weeks ago


Pune, Maharashtra, India Gera Developments Pvt. Ltd. Full time

Gera Developments Pvt. Ltd., a renowned real estate developer, is seeking an experienced Customer Relations Manager to join their esteemed Customer Relations Team.

The ideal candidate will be responsible for managing customer relationships from the time of agreement to handover, ensuring that customer needs are serviced as per defined SLA's.

Key responsibilities include:

  • Verification of customer documents, understanding commitments made during sales transactions, and tracking deviations.
  • Welcome calls and welcome kits to build rapport with customers.
  • Preparing agreements, tracking pending agreements, and generating letters in line with construction slabs.
  • Thorough follow-ups with clients for payments until closure.
  • Verification of agreements before registration and assisting clients with documentation for registration processes.
  • Delivering exceptional customer experiences with a focus on 100% customer satisfaction and generating referrals.
  • Ensuring proper documentation processes related to agreements, loan sanctions, NOCs, and smooth functioning of handing over formalities.
  • Rapport building with external partners for loan disbursement.
  • Collaborating with Projects, Sales, and Finance teams to ensure timely customer deliverables.
  • Addressing customer grievances within defined SLA's.
  • Thorough snagging to deliver finished products as per GDPL quality standards before possession.
  • Following up with projects teams to close loop on snag lists.
  • Generating weekly and monthly reports to track deliverables.

The successful candidate will possess dynamic and result-oriented traits, excellent communication skills, high tenacity, and a customer-centric approach.

We offer a competitive salary of $85,000 - $110,000 per annum, commensurate with experience and qualifications.

Benefits include a comprehensive health insurance package, retirement plan, paid time off, and opportunities for professional growth and development.



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