Front Desk Supervisor
2 weeks ago
As a Front Desk Supervisor at AccorHotel, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient operation of the Front Desk. Your primary goal will be to create a warm and welcoming atmosphere for our guests, while also maintaining the highest standards of service quality.
Key Responsibilities
- Assist guests with check-in and check-out, and provide information about hotel facilities and services.
- Handle guest complaints and resolve issues in a professional and courteous manner.
- Maximize room revenue by upselling to higher rate categories and selling the highest possible rates for walk-in guests.
- Comply with hotel and department policies and procedures at all times.
- Supervise and ensure the smooth and efficient daily operation of the Front Desk.
- Ensure cleanliness and appearance of the Front Desk and related areas.
- Establish awareness of the hotel's fire and emergency procedures.
- Ensure vigilance in regard to in-house credit matters and act upon any discrepancies.
- Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling, and Lobby Greeters.
- Ensure strict compliance of the Credit Card Privacy.
- Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager.
Requirements
- University degree preferred.
- Minimum 2 years hotel front office experience in a luxury background.
- Computer knowledge, i.e., well-versed with Windows, Internet Explorer, and Word.
- Technical knowledge in Front Office operations.
- Basic supervisory skills, verbal and written skills, planning, decision-making, training, and development.
- Read, write, speak English fluently.
- Well-groomed with leadership quality.
- Able to work in a team, good interpersonal and communication skills.
- Detail-oriented, organized, and very flexible with working extended hours.
- Energetic with a positive attitude.
- Able to work under pressure and independently.
Working Conditions
- No remote work.
- Full-time employment.
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