Customer Success Manager

2 weeks ago


Mumbai, Maharashtra, India Jio Haptik Full time

About the Role:

We are seeking a highly skilled Customer Success Manager to join our team at Jio Haptik. As a Customer Success Manager, you will be responsible for driving business growth and transforming the conversational AI landscape.

Key Responsibilities:

  • Act as a trusted business advisor to our clients, helping them effectively leverage our chatbots to drive impact in mission-critical areas of their organization.
  • Manage client relationships and day-to-day interface with the client.
  • Work closely with product/tech teams to explore the feasibility of technical enhancement features and product functionalities.
  • Develop and implement strategies to drive ROI for clients and improve the end-user experience.
  • Collaborate with cross-functional teams to identify patterns among bot performance and contribute towards developing best practices, FAQs, and knowledge base for using Haptik platform.

Requirements:

  • 3-7 years of experience in Account Management/Client handling Profiles.
  • Exceptional communication skills, both oral and written, coupled with excellent listening skills.
  • Analytical and data-driven with ability to deal with multiple stakeholders.
  • Demonstration of good product and consumer thinking during his/her career.
  • Hands-on and a quick learner, Comfortable with learning new technology.

About Jio Haptik:

Jio Haptik is a leading Conversational Commerce company, processing over 7 billion conversations till date. We have built a robust set of technology tools that can enable any kind of conversational application, and are at the forefront of the paradigm shift of interaction from clicks to conversations.

What We Offer:

  • A dynamic and collaborative work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.

How to Apply:

If you are a motivated and results-driven individual with a passion for conversational AI, please submit your application, including your resume and a cover letter, to [insert contact information].



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