
Senior Client Relationship Manager
5 days ago
We are seeking an exceptional Client Servicing Manager to lead client relationships and ensure seamless event execution.
Responsibilities:
- The primary point of contact for assigned clients, ensuring end-to-end service and satisfaction.
- Understand client briefs and translate them into effective internal execution plans.
- Coordinate closely with design, production, and operations teams to deliver as per expectations.
- Presentation skills to convey proposals, concepts, and post-event reports to clients.
- Ensure timely communication, updates, and approvals from clients throughout the project lifecycle.
- Upselling and cross-selling opportunities within existing accounts.
- Maintain documentation, MoMs, project trackers, and feedback reports.
- Client escalations with professionalism and speed.
Key Skills Required:
- Strong communication and interpersonal skills.
- Ability to understand brand objectives and translate them into actionable plans.
- Exceptional project coordination and multitasking ability.
- Presentation skills and confidence in handling senior stakeholders.
- Knowledge of event flow, production basics, and creative briefs.
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