Manager of Client Relationships

4 days ago

Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Career Opportunity: Customer Success Manager

Our organization is seeking a seasoned Customer Success Manager to oversee the entire customer success lifecycle, from onboarding and adoption to renewal and expansion. This key role requires developing deep relationships with stakeholders and decision-makers within customer organizations.

Main Responsibilities:

  • Owning the customer success lifecycle, including onboarding, adoption, renewal, and expansion.
  • Developing deep relationships with key stakeholders and decision-makers within customer organizations.
  • Serving as the voice of the customer internally to influence product development, service enhancements, and customer support.
  • Monitoring customer health metrics, usage patterns, and feedback to identify risks and opportunities.
  • Leading regular business reviews, strategic planning sessions, and executive communications with clients.
  • Collaborating with sales, marketing, product, and support teams to deliver a seamless customer experience.
  • Identifying and driving upsell and cross-sell opportunities aligned with customer goals and business needs.
  • Developing and implementing customer success plans tailored to each client's objectives.
  • Managing escalations promptly and effectively to maintain high customer satisfaction.
  • Providing mentorship and guidance to junior customer success team members.
  • Preparing and presenting detailed reports on customer success KPIs and overall account health to senior management.

Qualifications and Skills:

  • Bachelor's degree in Business, Marketing, IT, or a related field; MBA preferred.
  • 7+ years of experience in customer success, account management, or related roles, preferably in SaaS or technology domains.
  • Strong track record of managing enterprise accounts and driving customer retention and growth.
  • Excellent communication, negotiation, and relationship management skills.
  • Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or Totango.
  • Ability to analyze data and translate insights into actionable strategies.
  • Proven leadership skills with the ability to mentor and guide team members.
  • Customer-centric approach with strong problem-solving and conflict resolution abilities.
  • Comfortable working in fast-paced, dynamic environments and managing multiple priorities.

  • Client Relationship Manager

    1 week ago

    Bengaluru, Karnataka, India beBeeRelationship Full time ₹ 9,00,000 - ₹ 12,00,000

    Client Relationship ManagerWe are seeking a seasoned Client Relationship Manager to foster strong partnerships with our clients and drive successful outcomes.

  • Client Relationship Manager

    2 weeks ago

    Bengaluru, Karnataka, India BCforward Full time

    Job Description: Client Relationship Manager Job Summary: The Client Relationship Manager is responsible for all client interfaces within the assigned

  • Client Relationship Manager

    2 weeks ago

    Bengaluru, Karnataka, India BCforward Full time

    Job Description: Client Relationship ManagerJob Summary: The Client Relationship Manager is responsible for all client interfaces within the assigned

  • Client relationship manager

    1 week ago

    Bengaluru, Karnataka, India BCforward Full time

    Job Description: Client Relationship ManagerJob Summary: The Client Relationship Manager is responsible for all client interfaces within the assigned Account or a portfolio of Accounts for the Asia-Pac GCC within Domestic Recruitment and Staffing practice. The Client Relationship Manager builds and manages key client relationships; and is responsible for...

  • Client Relationship Manager

    1 day ago

    Bengaluru, Karnataka, India beBeeRelationship Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Title: Client Relationship ManagerAbout the Role:We are seeking a skilled and detail-oriented professional to join our team as a Client Relationship Manager. This role is perfect for individuals who thrive in fast-paced environments, have a passion for client interaction, and are dedicated to delivering exceptional results.Key Responsibilities:Act as the...

  • Client Relationship Manager

    5 days ago

    Bengaluru, Karnataka, India TECEZE Full time

    Job Title: Client Relationship Manager / Key Account ManagerLocation: BengaluruDepartment: Customer SuccessReports To: Head of Account ManagementRole Overview:We are looking for a highly driven and experienced Client Relationship Manager / Key Account Manager with 5+ years of expertise in managing strategic enterprise accounts. The ideal candidate will be...

  • Client Relationship Manager

    3 days ago

    Bengaluru, Karnataka, India TECEZE Full time

    Job Title: Client Relationship Manager / Key Account Manager Location: Bengaluru Department: Customer Success Reports To: Head of Account Management Role Overview: We are looking for a highly driven and experienced Client Relationship Manager / Key Account Manager with 5+ years of expertise in managing strategic enterprise accounts. The ideal candidate...

  • Client Relationship Manager

    3 days ago

    Bengaluru, Karnataka, India TECEZE Full time

    Job Title: Client Relationship Manager / Key Account ManagerLocation: BengaluruDepartment: Customer SuccessReports To: Head of Account ManagementRole Overview:We are looking for a highly driven and experienced Client Relationship Manager / Key Account Manager with 5+ years of expertise in managing strategic enterprise accounts. The ideal candidate will be...

  • Client Relationship Manager

    1 week ago

    Bengaluru, Karnataka, India BCforward Full time

    Job Description: Client Relationship Manager Job Summary: The Client Relationship Manager is responsible for all client interfaces within the assigned Account or a portfolio of Accounts for the Asia-Pac GCC within Domestic Recruitment and Staffing practice. The Client Relationship Manager builds and manages key client relationships; and is responsible for...

  • Client Relationship Manager

    4 days ago

    Bengaluru, Karnataka, India BCforward Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description: Client Relationship ManagerJob Summary: The Client Relationship Manager is responsible for all client interfaces within the assigned Account or a portfolio of Accounts for the Asia-Pac GCC within Domestic Recruitment and Staffing practice. The Client Relationship Manager builds and manages key client relationships; and is responsible for...