Call Center Operations Manager

Job Title:Senior Operations ManagerJob Description:The purpose of this role is to oversee the day-to-day operations of our data center, ensuring that all tasks are executed efficiently and effectively. This includes managing critical situations, achieving Service Level Agreements (SLAs), and maintaining the reliability and efficiency of our operations.This...

Job Title: Enterprise Contact Center Solutions SpecialistRole Overview:We are seeking a skilled engineer to design, implement and support cutting-edge contact center solutions using Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (CUCM).Key Responsibilities:Design, deploy and maintain UCCE and CUCM-based contact center...

Job Title:Sr. Security Operations Center Engineer for SIEM EngineeringAbout the Role:We are seeking an experienced Senior Security Operations Center (SOC) Engineer to join our team and contribute to the configuration, deployment, and maintenance of our Security Information and Event Management (SIEM) platform.Main Responsibilities:SIEM Configuration and...

Exhibition Leader PositionJob Overview:The ideal candidate for this role will oversee the retail experience center, ensuring customer satisfaction and adherence to standards.Coordinate efficient operations within the retail experience center.Maintain superior housekeeping and hygiene standards.Ensure timely execution of stock and sample audits.Respond...

About UsAs a leading data center platform, we deliver innovative solutions for hyperscalers, enterprises, and AI customers. Our expertise spans colocation, build-to-suit, managed services, and interconnection solutions.Our integration of AI-optimized infrastructure, energy-efficient design, and sovereign-grade compliance enables future-ready operations. We...

Job Title:Operations Manager PositionAbout the Role:We are seeking a seasoned professional to lead our operations team.The ideal candidate will have excellent communication skills, be able to analyze complex data, and drive results-oriented initiatives.Main Responsibilities:To build and own dashboards, scorecards, and exception trackers for operational...

Job OverviewWe are seeking a results-driven Team Lead to spearhead our daily operations and drive customer satisfaction.Main ResponsibilitiesLead a team of agents to achieve operational efficiency and exceed targetsMonitor and optimize AHT, shrinkage, attrition, CSAT, KPIs, and SLAs for business growthDevelop strategies to reduce shrinkage and attrition...

Senior Contact Center Solution DesignerThe ideal candidate will be responsible for designing, implementing and maintaining the contact center infrastructure to ensure it meets the evolving needs of the business community.Design and Engineering Functions:Work with stakeholders to establish standards and blueprints. Supports development and implementation...

Call Centre Team LeadWe are seeking a highly skilled and experienced Call Centre Team Lead to manage a team of professionals handling Background Verification (BGV) processes.This role involves leading, motivating and supervising a team of BGV call centre executives, monitoring live and recorded calls to ensure quality, accuracy and compliance with internal...

**Job Title:** Customer Relationship SpecialistThis role involves coordinating with Australian customers and stakeholders, as well as managing fiber orders.Key Responsibilities:Communication: Serve as the single point of contact for issue resolution and customer communication via calls and emails throughout the order delivery lifecycle.Order Management:...