Senior Call Centre Manager

23 hours ago


Kannur, Kerala, India beBeecallcenter Full time ₹ 42,00,000 - ₹ 70,00,000
Call Centre Team Lead

We are seeking a highly skilled and experienced Call Centre Team Lead to manage a team of professionals handling Background Verification (BGV) processes.

This role involves leading, motivating and supervising a team of BGV call centre executives, monitoring live and recorded calls to ensure quality, accuracy and compliance with internal standards, overseeing the timely closure of verification cases while ensuring adherence to defined TATs (Turnaround Times), providing ongoing coaching, feedback and performance evaluations to improve individual and team performance, handling escalations effectively and coordinating with internal departments, ensuring strict adherence to data privacy, confidentiality and security protocols, conducting refresher and training sessions to keep the team updated on process changes and compliance requirements.

The ideal candidate will have graduated in any discipline, possess 3-5 years of experience in a call centre environment, preferably in Background Verification (BGV) or the BPO industry, strong verbal and written communication skills, proficiency in MS Excel and call monitoring tools, high attention to detail and the ability to manage multiple priorities in a fast-paced environment.



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