Senior Contact Centre Manager

3 days ago


Kannur, Kerala, India beBeeTeamLead Full time ₹ 75,00,000
Team Lead Position

Job Overview:

  • A team lead role is available for a seasoned professional with experience in contact centre management.

Responsibilities:

  1. Supervise and manage a team of bank staff and outsourced staff to ensure seamless operations.
  2. A minimum of 5 years of experience in inbound/outbound contact centre (banking/NBFC process) is required for this position.
  3. Familiarity with the functioning of inbound and outbound contact centres, vendor management, billing, cross-selling, sales targets, service levels, escalation handling, and complaint management is essential.
  4. Knowledge of training and quality management, including NPS, is also necessary.
  5. Handling inbound emails and chat teams is a preferred skill.

Requirements:

  • Experience: 5-10 Years.
  • Degree: Graduate or Postgraduate degree from any specialisation is required.


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