Senior Contact Center Solution Designer

1 day ago


Kannur, Kerala, India beBeeSolutionDesigner Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Senior Contact Center Solution Designer

The ideal candidate will be responsible for designing, implementing and maintaining the contact center infrastructure to ensure it meets the evolving needs of the business community.

  • Design and Engineering Functions:
  • Work with stakeholders to establish standards and blueprints. Supports development and implementation activities ensuring new functionality aligns with standards and blueprints.
  • Operations and Maintenance:
  • Manages operational run, enhancements and platform changes in collaboration with suppliers.
  • Supplier Management:
  • Monitors and manages services provided by suppliers to ensure contractual obligations and performance standards are met.
  • Technical Expertise:
  • Collaborates with internal IT stakeholders to support integrations, governance processes and architecture/design.

Requirements:

  • A minimum of 3-5 years of experience working with Genesys Cloud contact center solutions including Architect, workforce engagement/management tools, digital channels, interaction analytics, and AI capabilities.
  • Genesys Certified Professional (GCP) or equivalent certifications are highly desirable.
  • Bachelor's degree in Computer Science, Information Technology or a related field. Equivalent work experience may be considered.

Key Skills:

  • Proficiency in Genesys Cloud tools including Architect, Genesys Cloud Agent Scripter, Genesys Cloud CLI.
  • Experience with JSON, RegEx and restful API/web services.
  • Ability to design, create and manage table-driven and dynamic workflows.


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