Strategic Operations Manager

1 week ago


Kannur, Kerala, India beBeeCustomerService Full time ₹ 8 - ₹ 9
Job Overview

We are seeking a results-driven Team Lead to spearhead our daily operations and drive customer satisfaction.

Main Responsibilities
  • Lead a team of agents to achieve operational efficiency and exceed targets
  • Monitor and optimize AHT, shrinkage, attrition, CSAT, KPIs, and SLAs for business growth
  • Develop strategies to reduce shrinkage and attrition rates through effective people management practices
  • Collaborate with other teams to resolve issues related to rostering, contact center operations, and team handling
  • Ensure compliance with policies and procedures while driving innovative solutions

Key requirements include excellent communication skills, experience in banking and financial services, and the ability to manage a team and drive business performance.



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