Enterprise Contact Center Solutions Specialist

23 hours ago


Kannur, Kerala, India beBeeCommunications Full time ₹ 18,00,000 - ₹ 24,00,000

Job Title: Enterprise Contact Center Solutions Specialist

Role Overview:

We are seeking a skilled engineer to design, implement and support cutting-edge contact center solutions using Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager (CUCM).

Key Responsibilities:

  • Design, deploy and maintain UCCE and CUCM-based contact center systems.
  • Develop and test IVR self-service scripts using Cisco and third-party platforms.
  • Integrate and configure Nuance TTS/STT functionality for enhanced IVR experiences.
  • Configure and troubleshoot Cisco Cube, VoIP gateways, SIP and ISDN trunks, and dial-peers.
  • Manage operational aspects including incident, change, and problem management for contact center infrastructure.
  • Capture customer call flow requirements and develop sophisticated call routing scripts and logic.
  • Execute upgrades, patch management, health checks, and performance tuning for UCCE, CUCM, and related platforms.
  • Support integration efforts with CRM, workforce management systems, and third-party business applications.

Technical Skills & Experience:

  • Minimum 5 years of hands-on experience with Cisco UCCE, CUCM, Unity, and IVR scripting.
  • Expert in UCCE call flow design, routing scripts, CVP IVR, and peripheral applications.
  • Advanced knowledge of Cisco Cube configuration, SIP/ISDN protocols, dial plans, and device pool management.
  • Proven track record in Nuance TTS/STT integration, testing, and troubleshooting.


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