
Technical Solutions Expert
3 days ago
This is a challenging and rewarding opportunity to support the delivery of Cisco Unified Contact Center Enterprise (UCCE) solutions.
- Essential experience includes technical expertise with Cisco UCCE / UCCX / PCCE solutions and third-party call recording platforms.
- Familiarity with core Cisco ICM/CCMP/CVP/CUIC functionality and troubleshooting procedures is required.
- A deep understanding of macrodomain creation in Cisco UCCE and IPT platforms is necessary.
- Strong knowledge of Voice over IP (VoIP) protocols, including SIP, H.323, and MGCP, is expected.
- Understanding of ITIL service management processes and Cisco Voice network deployment models is also required.
- Proficiency in VoIP and Performance Management Tools, as well as integration experience with other tools, is an asset.
- Knowledge of telecommunications infrastructure protocols, such as ISDN and analog signalling, is necessary.
- The ability to work effectively in a 24/7 business support environment is essential.
The ideal candidate will have hands-on experience working on Cisco Voice platforms, specifically CUCM/UCCE/UCCH/CVP platforms.
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