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Service Operations Manager

1 month ago


Chennai, Tamil Nadu, India EMPYRUS SYNERGIEN PRIVATE LIMITED Full time

We are seeking a talented Service Team Lead to oversee the daily operations of our customer service team, specializing in home and kitchen appliances.

Key Responsibilities:

a) Empower our customer service representatives to deliver exceptional experiences within tight timelines.

b) Manage and monitor the team's day-to-day activities, ensuring seamless customer interactions.

c) Troubleshoot and resolve complex customer issues and escalations.

Requirements:

a) Minimum 1-2 years of experience in customer service, preferably in a supervisor role.

b) Excellent computer software skills, including Microsoft Office.

c) Proven track record of leading teams and driving customer satisfaction in challenging environments.

d) Valid driver's license.