Customer Service Operations Specialist
2 weeks ago
Are you a detail-oriented and customer-focused professional looking for a challenging role in operations management? We have an exciting opportunity for you at Citi, one of the world's leading banks. As a Service Process Coordinator, you will play a crucial part in ensuring seamless customer experiences across various banking operations.
About the RoleThis is a full-time position based in Asia Pacific, India. With 0-3 years of experience in banking operations or process management, you will be responsible for:
- Managing operational processes to meet high standards of quality and efficiency.
- Ensuring effective communication with customers and internal stakeholders.
- Making sound decisions based on available information.
To succeed in this role, you should possess:
- Excellent comprehension skills and attention to detail.
- Strong communication and interpersonal skills.
- Able to work independently with good initiative and independence.
- Familiarity with Microsoft Office Applications (Excel, Word, PowerPoint).
We offer a competitive salary, estimated at ₹6,50,000 - ₹9,00,000 per annum, based on your experience and qualifications. As a Citi employee, you will enjoy a range of benefits, including:
- Comprehensive health insurance coverage.
- Generous paid time off and holidays.
- Ongoing training and development opportunities.
Citi is an equal opportunity employer and proud of our diverse and inclusive culture. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. If you're passionate about delivering exceptional customer service and want to grow your career in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity.
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