Customer Service Operations Specialist

2 weeks ago


Chennai, Tamil Nadu, India 12542 Citicorp Services India Private Limited Full time
Unlock Your Potential in Customer Service Operations

Are you a detail-oriented and customer-focused professional looking for a challenging role in operations management? We have an exciting opportunity for you at Citi, one of the world's leading banks. As a Service Process Coordinator, you will play a crucial part in ensuring seamless customer experiences across various banking operations.

About the Role

This is a full-time position based in Asia Pacific, India. With 0-3 years of experience in banking operations or process management, you will be responsible for:

  • Managing operational processes to meet high standards of quality and efficiency.
  • Ensuring effective communication with customers and internal stakeholders.
  • Making sound decisions based on available information.
Key Skills and Qualifications

To succeed in this role, you should possess:

  • Excellent comprehension skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Able to work independently with good initiative and independence.
  • Familiarity with Microsoft Office Applications (Excel, Word, PowerPoint).
Benefits and Rewards

We offer a competitive salary, estimated at ₹6,50,000 - ₹9,00,000 per annum, based on your experience and qualifications. As a Citi employee, you will enjoy a range of benefits, including:

  • Comprehensive health insurance coverage.
  • Generous paid time off and holidays.
  • Ongoing training and development opportunities.
About Citi

Citi is an equal opportunity employer and proud of our diverse and inclusive culture. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. If you're passionate about delivering exceptional customer service and want to grow your career in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity.



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