Senior Service Operations Manager
1 day ago
About Dunamis Machines International Pvt Ltd.
We are a dynamic company seeking an experienced Service Delivery Lead to oversee our service operations, ensuring high-quality support for our customers. This role is key in maintaining service standards, managing a team of engineers, and driving improvement initiatives.
About the Role:
Team Leadership: Our ideal candidate will monitor, manage, and evaluate the performance of service engineers, boosting their productivity and ensuring effective service delivery.
Customer Support: The successful candidate will handle customer calls directly, providing timely assistance and resolving service-related issues.
Service Scheduling: We require someone to plan and assign service engineers for on-site customer service and erection projects, ensuring efficient scheduling.
Material Coordination: Arranging and procuring materials required for service sites, ensuring readiness and availability.
Performance Evaluation: Regularly assessing the work efficiency of service engineers, identifying areas of improvement, and implementing training programs to enhance output.
Training & Development: Organizing and delivering training to service engineers to enhance their technical skills and customer interaction capabilities.
Service Coordination: Overseeing and maintaining coordination with the service coordinators, ensuring smooth operation across all service-related functions.
Responsibilities:
- Proven experience in managing service teams in the machinery manufacturing sector.
- Strong leadership and organizational skills.
- Excellent customer service and communication abilities.
- Ability to assess and improve team performance.
- Knowledge of service scheduling, material arrangement, and training techniques.
Required Skills:
- Proven experience in managing service teams in the machinery manufacturing sector.
- Proficiency in two languages (mandatory): Hindi, Kannada, Telugu, and English.
- Strong leadership and organizational skills.
- Excellent customer service and communication abilities.
- Ability to assess and improve team performance.
- Knowledge of service scheduling, material arrangement, and training techniques.
Salary Estimate: ₹800,000 - ₹1,200,000 per annum based on location and industry standards.
Equal Opportunity Statement: Dunamis Machines International Pvt Ltd. is committed to diversity and inclusivity, promoting equal opportunities for all candidates.
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