Senior Service Operations Manager

1 day ago


Chennai, Tamil Nadu, India Dunamis Machines International Pvt Ltd. Full time

About Dunamis Machines International Pvt Ltd.

We are a dynamic company seeking an experienced Service Delivery Lead to oversee our service operations, ensuring high-quality support for our customers. This role is key in maintaining service standards, managing a team of engineers, and driving improvement initiatives.

About the Role:

Team Leadership: Our ideal candidate will monitor, manage, and evaluate the performance of service engineers, boosting their productivity and ensuring effective service delivery.

Customer Support: The successful candidate will handle customer calls directly, providing timely assistance and resolving service-related issues.

Service Scheduling: We require someone to plan and assign service engineers for on-site customer service and erection projects, ensuring efficient scheduling.

Material Coordination: Arranging and procuring materials required for service sites, ensuring readiness and availability.

Performance Evaluation: Regularly assessing the work efficiency of service engineers, identifying areas of improvement, and implementing training programs to enhance output.

Training & Development: Organizing and delivering training to service engineers to enhance their technical skills and customer interaction capabilities.

Service Coordination: Overseeing and maintaining coordination with the service coordinators, ensuring smooth operation across all service-related functions.

Responsibilities:

  • Proven experience in managing service teams in the machinery manufacturing sector.
  • Strong leadership and organizational skills.
  • Excellent customer service and communication abilities.
  • Ability to assess and improve team performance.
  • Knowledge of service scheduling, material arrangement, and training techniques.

Required Skills:

  • Proven experience in managing service teams in the machinery manufacturing sector.
  • Proficiency in two languages (mandatory): Hindi, Kannada, Telugu, and English.
  • Strong leadership and organizational skills.
  • Excellent customer service and communication abilities.
  • Ability to assess and improve team performance.
  • Knowledge of service scheduling, material arrangement, and training techniques.

Salary Estimate: ₹800,000 - ₹1,200,000 per annum based on location and industry standards.

Equal Opportunity Statement: Dunamis Machines International Pvt Ltd. is committed to diversity and inclusivity, promoting equal opportunities for all candidates.



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