Senior Manager

4 days ago


Chennai, Tamil Nadu, India TELFINN BUSINESS SOLUTIONS Full time

We are currently seeking a talented Senior Manager - Service Delivery and Operations to lead our team at TELFINN BUSINESS SOLUTIONS. This position is responsible for overseeing the smooth execution and delivery of services.

Key Responsibilities:
  • Oversee network operation, deployment, complaint resolution, and customer relationship management.
  • Manage and develop branch personnel to ensure high productivity levels and drive specified customer uptime.
  • Plan, implement, and manage all required areas of responsibility to facilitate continuous improvement and personnel growth while supporting company goals, missions, and vision.
Desired Profile:
  • Minimum of 8 years of experience in service delivery, operations management, or a similar role, with proven leadership capabilities.
Key Competencies:
  • Build Operational Efficiency
  • Design and implement strategy for expanding operational support services and network in line with sales forecast or approved expansion plans
  • Monitor performance of branches and ensure high productivity levels to drive specified customer uptime
  • Responsible for timely execution of special projects/upgradation assignments
  • Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions
  • Monitor and track implementation of various new infra for existing network and customers
  • Support rollout of new platforms like GIS, FWMP, CRM, GPON etc
  • Review recommendations received from Branches for implementation of new projects, provide resources required and monitor implementation
  • Drive Business Results
  • People Management & Development
  • Overall Custodian of Organizational Culture & Values
  • Compliance to safety norms & SOPs

Preferred experience in Telecom/ISP.


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