Senior IT Operations Manager

3 weeks ago


Chennai, Tamil Nadu, India Riverforest Connections Private Limited Full time

Job Title: Senior IT Operations Manager

Job Summary:

We are seeking a highly skilled Senior IT Operations Manager to join our team at Riverforest Connections Private Limited. The successful candidate will be responsible for managing day-to-day activities related to Microsoft Office 365 and IT infrastructure assets.

Key Responsibilities:

  • Office 365 user management
  • User administration and access management
  • Exchange, SharePoint, and OneDrive management
  • Assigning and removing licenses based on TMS and service requests
  • Troubleshooting O365-related access issues
  • Maintaining and periodically reviewing email forward requests
  • Maintaining and periodically reviewing external sharing privileges
  • Periodically reconciling VPN users with active employees
  • Coordinating with senior manager to facilitate license requirements
  • Monitoring and prioritizing service requests to improve employee experience and meet defined SLAs
  • Investigating and confirming issues identified by L1/L2 resources for replacement of faulty hardware and software
  • Participating in endpoint security implementation and monitoring on a daily basis
  • Monitoring firewall, email gateway security when needed
  • Coordinating with firewall, ISP, endpoint security support teams to resolve issues

Qualifications and Education Requirements:

Graduate from Computer Science

Skills:

  • Good communication skill
  • Time management
  • Attention to details
  • Office 365, Troubleshooting, Firewall, Email Gateway Security, Endpoint Security


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