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Senior Operations Manager

4 weeks ago

Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time
Senior Operations Manager Job Description

We are seeking an experienced Senior Operations Manager to lead our Chennai site and drive operational excellence.

Key Responsibilities:
  • Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
  • Collaborate with internal and external partners to build input-focused operating plans for achievement of key measures.
  • Create a culture where accountability, transparency, and collaboration are the norm.
  • Develop, implement, or change processes as necessary to allow ADCI MAA 12 SEZ to scale at an accelerated pace.
  • Implement bar-raising programs aimed at hiring and developing top talent.
  • Encourage front-line teams to find creative solutions for product issues.
  • Create closed-loop feedback processes to identify opportunities for improvements.
  • Work with finance and operations leadership to develop and manage the annual expense budget.
  • Foster a work environment that respects and is responsive to the needs of a diverse staff.
  • Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer Experience, and People metrics.
Requirements:
  • Bachelor's degree in Operations, Engineering, Science, or relevant field.
  • Overall 8+ years of experience with min 4+ years in people management and operations leadership.
  • Experience in a management role in a technical/customer service/data operations environment.
  • Experience in creating and contributing to strategic planning processes.
  • Experience in managing cost centers.
  • Experience in leading large teams to high levels of performance.
  • Experience in developing future leaders and creating tailored succession plans.
  • Experience as a project owner/sponsor for strategic step-change initiatives.
  • Experience working on MS Excel, analyzing data, and presenting to senior management.
Preferred Qualifications:
  • Experience in leading data operations.
  • Exhibits excellent judgment.
  • Demonstrated passion and obsession for internal/external customers.
  • Experience hiring and developing great people/leaders.
  • Experience in building a culture of empowerment, accountability, and continuous improvement.
  • Has relentlessly high standards.
  • Proven ability to think strategically and stay on top of tactical execution.
  • Expects and requires innovation from the team.
  • Excellent verbal and written communication skills across all organizational levels.
  • Proven ability to make and implement decisions.