Senior Service Operations Manager
1 week ago
We are seeking an experienced Senior Service Operations Manager to oversee our customer service and product service operations for medical equipment in India.
About UsCistron Systems Private Limited is a leading provider of medical equipment solutions, offering CSSD equipment, oxygen generators, and OT products. Our team is dedicated to delivering exceptional customer service and support.
Key Responsibilities- Manage all customer complaints and inquiries in a timely and effective manner.
- Implement strategies to reduce downtime and increase customer satisfaction.
- E nsure proper spare parts management and timely delivery.
- Drive service sales through maintenance contracts and other service offerings.
- Develop and implement pricing strategies to maximize profitability.
- Reduce expenses through quality planning and process improvement.
- Optimize resource allocation and utilization.
- Conduct regular training programs for field engineers to enhance their skills and knowledge.
- Foster a positive and high-performance work culture within the service team.
- Update and maintain standard operating procedures (SOPs) to ensure compliance with industry standards and regulations.
- Implement and maintain efficient systems and processes to support service operations.
- Masters degree in engineering or a related field.
- 10+ years of experience in customer service and product service management, preferably in the medical equipment industry.
- Strong leadership skills and ability to manage a team of 40+ employees.
- Proven track record in driving customer satisfaction and service excellence.
- Excellent communication and interpersonal skills.
- Fluency in English and Hindi.
- Ability to travel extensively throughout India to meet with customers and conduct field audits.
Rupees 30 Lakh per annum.
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