Senior Business Operations Manager

1 week ago


Chennai, Tamil Nadu, India Verifitech Services - India Full time

As a key member of the Verifitech Services - India team, the Senior Business Operations Manager will play a crucial role in ensuring the smooth execution of our operations.

Key responsibilities include:

  1. Receiving and assessing client requirements to identify potential insufficiencies.
  2. Allocating tasks to the team and updating the project tracker to ensure timely completion.
  3. Monitoring the status of initiated cases and taking corrective action as needed.
  4. Coordinating with clients, candidates, and verifiers to resolve insufficiencies.
  5. Ensuring timely generation and submission of reports.
  6. Providing feedback and coaching to team members to improve performance.

Additional responsibilities include:

Enhancing customer experience through proactive communication and regular status updates.

Implementing performance management strategies to drive team excellence.

Maintaining a crisis management plan to address any operational challenges.

Staying up-to-date with industry trends and best practices to drive continuous improvement.


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