Senior Operations Manager

3 weeks ago


Chennai, Tamil Nadu, India Movate Full time

At Movate, we are seeking an experienced Senior Operations Manager to lead our Voice Team.

The ideal candidate will have 5+ years of experience in managing teams of 10-15 members and a deep understanding of key performance metrics such as Shrinkage, Attrition, AHT, NPS, CSAT. They should also have strong communication skills in English and the ability to present reports to senior management.

We offer a competitive salary range of $80,000-$110,000 per annum, depending on experience, for this role based in Ambit IT Park, Ambattur.

Job Description

We are hiring a Senior Operations Manager to oversee our Voice Team at Movate. The successful candidate will be responsible for:

  • Managing a team of 10-15 members to achieve business objectives
  • Maintaining high levels of customer satisfaction through effective quality control processes
  • Analyzing data to identify areas for improvement and implementing changes to increase efficiency

This is a challenging opportunity for a skilled operations manager looking to take their career to the next level.

Requirements

To be successful in this role, you will need:

  • A minimum of 5 years' experience in a similar role, preferably in the BPO industry
  • Strong leadership and communication skills, with the ability to motivate and guide a team
  • Excellent analytical and problem-solving skills, with the ability to interpret complex data
  • Experience in presenting reports to senior management and influencing business decisions

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.



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