Senior IT Operations Manager
21 hours ago
About the Role: We are seeking a skilled Senior IT Operations Manager to lead our day-to-day application support operations. This is a challenging role that requires expertise in managing high-efficiency teams, driving productivity, and resolving complex issues. The ideal candidate will have 5+ years of experience in leading payment gateway systems, managing global teams, and working closely with cross-functional teams.
Responsibilities:
- Lead a team of supervisors and agents in delivering exceptional service
- Develop and implement process improvements to drive efficiency and productivity
- Collaborate with cross-functional teams to resolve dependencies and blockers
- Manage merchant queries, customer requests, and escalations
- Maintain excellent verbal and written communication skills
Requirements:
- 5+ years of experience in IT operations management
- Proven track record of leading high-performing teams
- Expert knowledge of PM methodologies and processes
- Strong technical skills in using ticketing tools, logging tools, and monitoring tools
- Ability to influence teams without direct reporting structure
What We Offer:
- Competitive salary: ₹80-100 lakhs per annum
- Broad intercultural experience and excellent opportunities for growth
- Consistency in conducting regular meetings with clients to review performance
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Senior Business Operations Manager
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