Senior IT Operations Manager

21 hours ago


Chennai, Tamil Nadu, India Brillio Technologies Pvt. Ltd. Full time

About the Role: We are seeking a skilled Senior IT Operations Manager to lead our day-to-day application support operations. This is a challenging role that requires expertise in managing high-efficiency teams, driving productivity, and resolving complex issues. The ideal candidate will have 5+ years of experience in leading payment gateway systems, managing global teams, and working closely with cross-functional teams.

Responsibilities:

  • Lead a team of supervisors and agents in delivering exceptional service
  • Develop and implement process improvements to drive efficiency and productivity
  • Collaborate with cross-functional teams to resolve dependencies and blockers
  • Manage merchant queries, customer requests, and escalations
  • Maintain excellent verbal and written communication skills

Requirements:

  • 5+ years of experience in IT operations management
  • Proven track record of leading high-performing teams
  • Expert knowledge of PM methodologies and processes
  • Strong technical skills in using ticketing tools, logging tools, and monitoring tools
  • Ability to influence teams without direct reporting structure

What We Offer:

  • Competitive salary: ₹80-100 lakhs per annum
  • Broad intercultural experience and excellent opportunities for growth
  • Consistency in conducting regular meetings with clients to review performance


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