Senior Manager Service

4 weeks ago


Chennai, Tamil Nadu, India Lifelancer Full time

Job Title: Senior Manager Service

About the Role:

Servicing Mass Spectrometry equipment is a crucial part of our team's responsibilities. We are seeking a highly skilled individual to take on the role of Senior Manager Service, responsible for Asia Pacific Region (excluding China).

Key Responsibilities:

  • Perform on-site installation, qualification, repairs, preventive maintenance, and onsite/virtual support of Thermo Fisher Scientific's range of LSMS (Life Sciences Mass Spectrometry) / IOMS (Inorganic Mass Spectrometry) equipment.
  • Conduct training sessions for customers on equipment operation, calibration, and maintenance.
  • Ensure compliance with customer SLA (Service Level Agreement) industry standards and internal critical metric objectives.
  • Achieve service revenue target by promoting company products, building strong customer relationships, and collaborating closely with commercial and operations teams.
  • Perform duties efficiently and in a commercially appropriate manner.

Requirements:

A Bachelor's Degree in Instrumentation/Electronics Engineering and 10 years of hands-on experience servicing Mass Spectrometry equipment is required. Strong interpersonal and effective communication skills are essential for this role.

Benefits:
We offer competitive remuneration, an annual incentive plan, bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization and outstanding career and development prospects. We value diversity and respect individuals from all backgrounds.



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