Service Operations Manager

6 days ago


Chennai, Tamil Nadu, India Lifelancer Full time

**Job Title:** Service Operations Manager - Life Sciences

**Company Overview:** Thermo Fisher Scientific Inc. is the world leader in serving science, with a strong presence in the Asia Pacific Region.

**Estimated Salary:** $120,000 - $180,000 per annum.

Job Description:

We are seeking an experienced Service Operations Manager to join our team in the Asia Pacific Region (excluding China). This role will be responsible for overseeing the installation, qualification, repairs, preventive maintenance, and on-site/virtual support of Thermo Fisher Scientific's range of LSMS/IOMS equipment.

The successful candidate will have a strong background in servicing Mass Spectrometry equipment, with a minimum of 10 years of experience. They will also possess excellent communication and interpersonal skills, with the ability to work independently and as part of a team.

**Key Responsibilities:**

  • Oversee the installation, qualification, repairs, preventive maintenance, and on-site/virtual support of Thermo Fisher Scientific's range of LSMS/IOMS equipment.
  • Conduct training sessions for customers on equipment operation, calibration, and maintenance.
  • E nsure compliance with customer SLA, industry standards, and internal critical metric objectives.
  • Achieve service revenue targets by promoting company products, building strong customer relationships, and collaborating closely with commercial and operations teams.

**Required Skills and Qualifications:**

  • Bachelor's Degree in Instrumentation/Electronics Engineering.
  • 10+ years of hands-on experience servicing Mass Spectrometry equipment.
  • Strong interpersonal and effective communication skills.
  • Ability to work independently and as part of a team.

**Benefits:**

  • Competitive remuneration package.
  • Annual incentive plan bonus.
  • Healthcare benefits.
  • Range of employee benefits.

**About Us:** At Lifelancer, we connect talented individuals with opportunities in pharma, biotech, health sciences, healthtech, data science, and IT domains. If you are passionate about serving science and delivering exceptional results, we encourage you to apply for this exciting opportunity.



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