
Marathi/ Malayalam Language Customer Service Professional
1 week ago
We are seeking a skilled and customer-focused representative to join our team.
- Key Responsibilities:
- Provide exceptional service to customers via phone, email, or chat.
- Address customer queries, complaints, and requests in a timely and effective manner.
- Communicate product information, troubleshoot issues, and guide customers through the resolution process.
- Document customer interactions, feedback, and complaints in the CRM system.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Work with cross-functional teams to address complex customer concerns and escalate issues when needed.
- Maintain a positive and professional attitude while handling customer interactions.
- Process customer orders, refunds, and exchanges as required.
- Promote additional products or services based on customer needs.
- Ensure adherence to service standards.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Basic computer skills and familiarity with CRM systems.
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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Marathi/ Malayalam Language|| Customer Service
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