Marathi/ Malayalam Language|| Customer Service

4 weeks ago


Gurgaon, Haryana, India Wsne Consulting Full time
Job Description

Key Responsibilities:

- Provide exceptional customer service to Marathi or Malayalam-speaking customers via phone, email, or chat.
- Address customer queries, complaints, and requests, ensuring timely and effective resolution.
- Communicate product/service information, troubleshoot issues, and guide customers in the resolution process in their native language.
- Document customer interactions, feedback, and complaints in the CRM system.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Work with cross-functional teams to address complex customer concerns and escalate issues when needed.
- Maintain a positive and professional attitude while handling customer interactions.
- Process customer orders, refunds, and exchanges as required.
- Promote additional products or services when appropriate based on customer needs.
- Ensure adherence to company policies, procedures, and service standards.

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