Customer Service Executive

1 week ago


Gurgaon, Haryana, India Transcom Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities

  • * Handle customer inquiries, complaints, and feedback via phone, email, or chat.
  • * Resolve customer issues in a timely and professional manner to ensure high levels of customer satisfaction.
  • * Maintain accurate records of all interactions with customers using CRM software.
  • * Escalate complex issues to senior team members or supervisors as needed.

Desired Candidate Profile

  • * 1-3 years of experience in a similar role in the BPO/Call Centre industry.
  • * Fluent English language skills with C1 certification required.
  • * Excellent customer service skills with ability to handle multiple conversations simultaneously.


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