Customer Service Executive

2 days ago

Gurgaon, Haryana, India Thimblerr Full time ₹ 3,00,000 - ₹ 9,00,000 per year

About The Role
We are looking for an experienced and fashion-savvy Customer Service Executive to manage customer communication and post-purchase support for our apparel brand. The ideal candidate should have excellent communication skills, a good understanding of fashion trends, and the ability to deliver a delightful customer experience at every touchpoint.

Key Responsibilities

  • Manage customer queries, order issues, exchanges, and returns through calls, chats, and emails.
  • Provide styling or size recommendations to customers when needed.
  • Handle escalations professionally and ensure timely resolutions.
  • Coordinate with logistics, operations, and production teams to ensure smooth deliveries.
  • Maintain CRM records and track customer satisfaction metrics.
  • Share customer insights and feedback with the brand and merchandising teams.
  • Assist in improving service processes and customer engagement strategies.

Requirements

  • Minimum 3 years of experience in customer service within fashion / apparel / D2C brands.
  • Excellent verbal and written communication skills in English.
  • Strong interpersonal and problem-solving skills.
  • Good sense of fashion, fit, and fabric knowledge to guide customers effectively is a plus.

Preferred Qualifications

  • Prior experience working with D2C or premium apparel Brands.
  • Understanding of e-commerce workflows and return/exchange management.

Skills: communication,apparel,crm,customer service executive,customer service,communication skills,d2c,customer

  • Customer Service Executive

    1 week ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 3,12,000 - ₹ 4,24,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift(Includes night shifts too) and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual interviewReach Us Job Types: Full-time, Permanent,...

  • Customer Success Manager

    15 hours ago

    Gurgaon, Haryana, India customer success Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Ready to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenges status quo? Lead technology adoption for 'multiple' global businesses? CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS...

  • Customer Service Executive

    2 days ago

    Gurgaon, Haryana, India IGT Solutions Full time ₹ 2,40,000 - ₹ 2,88,000 per year

    Customer Service Executive - Email Process at IGT Solutions (Gurgaon)Company: IGT Solutions (A Next-Gen Customer Experience Company)Location: Gurgaon, IndiaEmployment Type: Full-timeAbout IGT Solutions:IGT Solutions is a global leader in providing integrated BPM (Business Process Management), Technology, and Digital Services & Solutions. We partner with the...

  • Customer Support Executive

    2 days ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 2,40,000 - ₹ 4,44,000 per year

    JOB DETAILSPost: Customer Support Associate* Location: Gurgaon* Shift timings: Rotational Shifts(includes night shift too)* Working Days: 05 Days (Rotational)* Weekly Offs: 02 Days (Rotational)PERKS & BENEFITS* Incentives: Performance Based* PF & Medical Benefits* Both Side Cab ServiceELIGIBILITY CRITERIA* Bachelor's degree in any field* Excellent written...

  • Customer Support Executive

    1 week ago

    Gurgaon, Haryana, India Cubnet Service Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Bachelor's degree in any fieldExcellent written and verbal communication skillsApplicant should be comfortable with night shifts and WFO Required Candidate profileExcellent communication skills (verbal & written)Excellent customer service skillsAbility to work independently and as part of a team

  • Customer Care Executive

    2 days ago

    Gurgaon, Haryana, India Cubnet Service Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Responsibilities:* Manage customer queries via phone, email & chat* Maintain high NPS through timely resolutions* Collaborate with teams for issue escalation* Provide exceptional service within blended processShare CV @ Office cab/shuttleProvident fund

  • Customer Service Executive

    1 week ago

    Gurgaon, Haryana, India PurpleDrone Supplychain Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionPurpleDrone Supplychain Solutions specializes in providing warehousing solutions, cross-dock centers, last-mile delivery, and reverse pick-up services to a diverse clientele in the logistics industry. The company offers proprietary consultancy services to clients seeking solutions to their logistics problems, ensuring personalized...

  • Customer Service Executive

    2 weeks ago

    Gurgaon, Haryana, India CORPAVENUE Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    About the Role:We are hiring Customer Service Executives.If you have good communication skills and a customer-first approach, we'd love to meet youKey Responsibilities:Understand and respond to customer queries over calls.Provide accurate resolutions politely and professionally.Maintain strong customer relationships to enhance satisfaction.Record and update...

  • Customer Service Executive

    1 week ago

    Gurgaon, Haryana, India Edifice life science pvt Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    Customer Service Executive – Mediglo ClinicLocation: Golf Course Road, GurugramWorking Hours: 11:00 AM – 8:00 PMWorking Days: 6 days a weekAbout the Role:Mediglo Clinic is looking for a Customer Service Executive to join our front office team. The ideal candidate will be responsible for handling patient interactions, appointment management, and ensuring...

  • Customer Service Executive

    6 days ago

    Gurgaon, Haryana, India EXL SERVICES Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Senior Executive Job Description Deliver superior customer service by providing in-depth product and service knowledge efficiently and respectfully Responsible for reviewing and ordering HOI document, Vesting information and Payoff Statement. Recognizing issues that involve privacy and security. Must be able to take follow up on pending request. ...