Customer Service Executive

16 hours ago

Gurgaon, Haryana, India Thimblerr Full time ₹ 3,00,000 - ₹ 9,00,000 per year

About The Role
We are looking for an experienced and fashion-savvy Customer Service Executive to manage customer communication and post-purchase support for our apparel brand. The ideal candidate should have excellent communication skills, a good understanding of fashion trends, and the ability to deliver a delightful customer experience at every touchpoint.

Key Responsibilities

  • Manage customer queries, order issues, exchanges, and returns through calls, chats, and emails.
  • Provide styling or size recommendations to customers when needed.
  • Handle escalations professionally and ensure timely resolutions.
  • Coordinate with logistics, operations, and production teams to ensure smooth deliveries.
  • Maintain CRM records and track customer satisfaction metrics.
  • Share customer insights and feedback with the brand and merchandising teams.
  • Assist in improving service processes and customer engagement strategies.

Requirements

  • Minimum 3 years of experience in customer service within fashion / apparel / D2C brands.
  • Excellent verbal and written communication skills in English.
  • Strong interpersonal and problem-solving skills.
  • Good sense of fashion, fit, and fabric knowledge to guide customers effectively is a plus.

Preferred Qualifications

  • Prior experience working with D2C or premium apparel Brands.
  • Understanding of e-commerce workflows and return/exchange management.

Skills: communication,apparel,crm,customer service executive,customer service,communication skills,d2c,customer

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