Customer Service Executive

2 days ago

Gurgaon, Haryana, India 1point1 Full time ₹ 4,00,000 - ₹ 12,00,000 per year
Job Description Description

We are seeking a motivated and customer-oriented Customer Service Executive to join our team. The ideal candidate will be responsible for providing outstanding support to our customers by addressing inquiries and resolving issues efficiently.

Responsibilities
  • Handle customer inquiries and provide accurate information regarding products and services.
  • Resolve customer complaints and issues in a timely and efficient manner.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Document customer interactions and maintain records of customer feedback.
  • Collaborate with team members to improve customer service processes and enhance customer satisfaction.
Skills and Qualifications
  • Excellent communication skills in English and local languages.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in computer applications and customer management software.
  • Ability to work in a fast-paced environment and manage multiple tasks effectively.
  • Strong interpersonal skills and ability to work collaboratively in a team.

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