
Customer Care Associates
2 weeks ago
Key Responsibilities
- Handle incoming customer complaint calls and resolve or log issues effectively.
- Make outbound calls to follow up on customer concerns or satisfaction levels.
- Accurately log all calls, complaints, resolutions, and follow-ups in the customer service application or CRM.
- Clarify and resolve customer issues or escalate unsolved matters to the appropriate team.
Requirements
- Language - Hindi & English; additional fluency in Kannada, Malayalam, Tamil, Oriya, or Bengali preferred.
- Good verbal communication and active listening skills, with a customerservice orientation.
- Strong problem-solving skills and attention to detail.
- Experience - Min 1 year to 3 years
- timing - 8am to 8pm ( any 9hr rotational shift) - only day shift
- Qualification - Graduate
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