Customer Care Executive
14 hours ago
Job description
Were Hiring: Customer Care Executive II Female Preferred only
Location : Gurugram |
Experience: 1-3 Years |
Industry : Fashion & Lifestyle
Qualification-Graduate
About ANNY :
ANNY is a modern, fashion-forward brand redefining luxury in India. Were disrupting the market with globally inspired, premium-quality collections that are both trendy and affordable filling the massive gap between low-quality products and overpriced designer wear. From everyday essentials to statement outfits, were the go-to destination for women who dress to express themselves.
Role:
We are looking for a Customer Care Executive to be the voice of ANNY and deliver an exceptional customer experience at every touchpoint. This role requires strong communication skills, empathy, and a problem-solving mindset to handle queries, resolve complaints, and ensure a smooth post-purchase journey for our customers.
What You'll do:
- Respond promptly to customer queries via email, WhatsApp, calls, and social media DMs.
- Manage order tracking, returns, exchanges, and refund processes in line with company policies.
- Provide accurate product and order information to assist customers in making purchase decisions.
- Record and escalate unresolved issues to the concerned departments for timely resolution.
- Coordinate with logistics partners to ensure on-time deliveries and returns.
- Share customer insights and feedback with the team to improve processes and product experience.
Who You Are :
- Female candidate with 1 - 3 years experience in customer service, preferably in e-commerce or fashion retail.
- Excellent verbal and written communication skills in English & Hindi.
- Strong problem-solving ability with a customer-first approach.
- Familiarity with CRM tools, order management systems, and MS Excel/Google Sheets.
- Patient, empathetic, and able to handle challenging situations calmly .
- Ability to thrive in a fast-paced, creative environment.
Job Type: Full-time
Pay: ₹20, ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Work Location: In person
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