Customer Care Executive
21 hours ago
Job Summary:
We are looking for a dedicated and customer-focused Customer Care Executive to handle customer queries, provide timely resolutions, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, problem-solving ability, and a customer-first mindset.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries, complaints, and requests within defined timelines.
- Maintain accurate customer records and update CRM systems regularly.
- Provide product/service information clearly and effectively.
- Coordinate with internal teams to escalate and resolve complex issues.
- Follow communication guidelines and ensure high customer satisfaction.
- Prepare daily/weekly reports related to customer interactions.
- Identify improvement areas in customer experience and suggest solutions.
Required Skills & Qualifications:
- Bachelor's degree in any discipline (preferred).
- 1–3 years of experience in customer service or call center operations.
- Excellent verbal and written communication skills.
- Strong listening, problem-solving, and interpersonal skills.
- Ability to multitask and work under pressure.
- Basic computer knowledge and experience with CRM tools.
Preferred Attributes:
- Positive attitude and polite communication style.
- Ability to handle difficult customers with patience.
- Team player with strong work ethics.
Job Type: Full-time
Pay: ₹11, ₹29,894.29 per month
Work Location: In person
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