Customer Care Executive

21 hours ago


Gurgaon, Haryana, India 6f1dd638-30b4-4635-bc9f-d313cb2199cf Full time ₹ 3,59,478 - ₹ 35,64,580 per year

Job Summary:

We are looking for a dedicated and customer-focused Customer Care Executive to handle customer queries, provide timely resolutions, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, problem-solving ability, and a customer-first mindset.

Key Responsibilities:

  • Handle inbound and outbound customer calls professionally.
  • Resolve customer queries, complaints, and requests within defined timelines.
  • Maintain accurate customer records and update CRM systems regularly.
  • Provide product/service information clearly and effectively.
  • Coordinate with internal teams to escalate and resolve complex issues.
  • Follow communication guidelines and ensure high customer satisfaction.
  • Prepare daily/weekly reports related to customer interactions.
  • Identify improvement areas in customer experience and suggest solutions.

Required Skills & Qualifications:

  • Bachelor's degree in any discipline (preferred).
  • 1–3 years of experience in customer service or call center operations.
  • Excellent verbal and written communication skills.
  • Strong listening, problem-solving, and interpersonal skills.
  • Ability to multitask and work under pressure.
  • Basic computer knowledge and experience with CRM tools.

Preferred Attributes:

  • Positive attitude and polite communication style.
  • Ability to handle difficult customers with patience.
  • Team player with strong work ethics.

Job Type: Full-time

Pay: ₹11, ₹29,894.29 per month

Work Location: In person



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