Customer Support Specialist
5 days ago
About the Role:
We are looking for a compassionate and proactive Customer Support Executive
to manage post-surgery patient experience. The role focuses on ensuring smooth recovery support, addressing patient queries, and coordinating with internal teams for timely resolutions.
Key Responsibilities:
- Serve as the primary contact for patients after surgery to ensure comfort and satisfaction.
- Handle follow-ups via calls, WhatsApp, and emails to track recovery progress.
- Resolve patient concerns promptly and escalate issues when necessary.
- Coordinate with doctors, care coordinators, and clinics for support or re-visits.
- Maintain accurate documentation of patient interactions in CRM systems.
- Collect feedback and share insights to improve overall patient experience.
Requirements:
- Bachelor's degree in any field.
- 6 months - 2 years of experience in customer support or healthcare coordination (preferred).
- Excellent communication skills and empathy-driven approach.
- Strong problem-solving and multitasking abilities.
- Familiarity with CRM tools or hospital management systems is a plus.
Why Join Us:
- Opportunity to impact patient care and recovery outcomes.
- Collaborative and growth-focused work environment.
- Be part of a mission-driven healthcare team improving post-surgery journeys.
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