Customer Success Specialist

2 days ago

Gurgaon, Haryana, India 76dd8c59-74d3-4ac6-9171-b853d6c3fa01 Full time ₹ 3,00,000 per year

Job Title:
Customer Success Specialist

Salary:
₹25,000 per month

Experience Required: 6 month to
1 Year

Location:
Gurgaon (On-site)

About the Role

We are looking for a proactive and customer-focused
Customer Success Specialist
to join our team. The ideal candidate will have strong communication skills, excellent MS Excel knowledge, and hands-on experience in customer handling, retention, and managing escalations. This role requires someone who can resolve customer issues effectively while ensuring a high level of satisfaction.

Key Responsibilities

  • Handle customer queries, concerns, and requests with professionalism and empathy.
  • Manage customer retention by identifying pain points and providing timely solutions.
  • Resolve escalations, including
    Founder-level escalations
    , with accuracy and urgency.
  • Maintain detailed records and reports using
    advanced MS Excel skills
    .
  • Communicate effectively with cross-functional teams to ensure smooth resolution of issues.
  • Analyze customer trends, feedback, and recurring issues to suggest improvements.
  • Deliver consistent follow-up and ensure closure of all assigned customer cases.

Required Skills & Qualifications

  • Minimum
    1 year of experience
    in Customer Success / Customer Support / Retention roles.
  • Excellent communication skills
    (verbal & written).
  • Strong
    MS Excel proficiency
    (VLOOKUP, pivot tables, dashboards preferred).
  • Expertise in
    customer handling and retention
    strategies.
  • Experience in handling
    critical and founder escalations
    .
  • Strong logical thinking, problem-solving, and reasoning ability.
  • Ability to remain calm and solution-focused under pressure.

What We Offer

  • Competitive salary of
    ₹25,000 per month
    .
  • Opportunity to work closely with leadership on high-impact customer initiatives.
  • A dynamic work environment with learning and growth opportunities.

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