Customer Success
4 days ago
The Customer Success Associate will proactively engage with customers to provide strategic
and tactical guidance to them in order to increase the value they acquire from HealthSetGo suite
of Health services and products. As a Customer Success - Associate, you should provide timely
support to our customers with good interpersonal and communication skills, written & verbal.
We are looking for analytical problem solvers who will understand issues and to resolve
customer issues with quick thinking as well as upsell organization products/services.
Job Description
Query Resolution
● Work with internal cross-functional teams (product, sales, pre-sales, marketing, tech etc.)
to ensure customer's issues/solutions are addressed.
● Ability To Comprehend & Respond To All Customer Queries (Through
Whatsapp/Email/Call) With Immediate Resolution (Real Time) To Ensure Customer
Satisfaction.
● Communicates Effectively, Oral As Well As Written Ability to recognize the tone and
mood of customers through written and voice communication.
● Adaptable & Customer Centric Approach To Situations To Deliver Superior Service
Personalization/ Empathy In Communication.
● Ability To Take Independent Decisions & Meet Stringent Deadlines.
● Interact directly with Product and Engineering teams to identify areas where we can better
serve our customer base through automation or added features.
Upselling
● Upsell services and products of the organization upon identifying the need of the
customer.
● Meet the turnaround times and targets of the organization.
Qualification
● Academic Background: Graduate from a good institution.
● Functional Skills/Capabilities: Strong Interpersonal, Communication & Writing Skills
Accompanied By Quick Comprehension & Clear Articulation
● Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking:
Ability To Toggle Between Screens/Tools
Requirements & Skills
● Strong client-facing and communication skills.
● Proven working experience in providing Customer support by Whatsapp/Email/Calls.
● Working knowledge of help desk software, and database management.
● Advanced troubleshooting and multi-tasking skills.
● Customer service orientation
About Company
Our client is India's largest healthcare organization dedicated to promoting health in schools. Currently operating in over 77 cities across the country, serving over 250,000 students. This pioneering healthcare services organization for schools is committed to ensuring that every child develops healthy habits from a young age. They offer 360-degree services that take care of every healthcare need within school campuses. Their innovative initiatives in providing healthcare programs in schools have earned them many prestigious global awards. Schools can choose from a variety of customizable services based on their size and requirements. These programs include health check-ups and online reports, emotional well-being, insurance, health education, health centers, and COVID-19 reports. In summary, our client is an outstanding healthcare organization that is dedicated to promoting the health and well-being of students in schools throughout India. Their services are comprehensive, innovative, and customizable, making them an invaluable partner for schools seeking to provide high-quality healthcare services to their students.
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