Customer Support Executive

13 hours ago

Gurgaon, Haryana, India EssVee Consultant Full time ₹ 2,00,000 - ₹ 8,00,000 per year

Job brief :

We are looking for an experienced, motivated Support Executive who can quickly understand the challenges, and helps the Customer in solving their Problem. As a Technical Support Specialist at your primary responsibility will be to assist customers in resolving technical issues related to our products. You will act as the first point of contact for customers seeking technical support, providing timely and effective solutions.

Responsibilities:

  • Respond promptly to customer inquiries via phone, email, or chat, addressing technical issues and providing solutions.
  • Understand customer requirements and provide appropriate technical assistance.
  • Collaborate with team members to achieve better results and share knowledge.
  • Gather feedback from customers and share with internal teams to improve products and services.
  • Assist in onboarding clients through video calls, ensuring they understand how to use the automation tools effectively.
  • Maintain accurate records of customer interactions and technical issues.
  • Stay updated with product knowledge to provide accurate information to customers.

Requirements:

  • Minimum of 1 year of experience in customer service or technical support.
  • Proficiency in Google Sheets and Excel.
  • Strong written and verbal communication skills.
  • Ability to troubleshoot technical issues and provide clear instructions to customers.
  • Experience with email communication and ticketing systems.
  • Willingness to work in shifts, including weekends and holidays, as required.

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