Customer Care Executive – Fintech

1 week ago

Gurgaon, Haryana, India Career Hotspot & Services Full time ₹ 25,000 - ₹ 30,000 per year

Job Title: Customer Care Executive – Fintech

Department: Customer Support / Operations

Location: Sector 66, Gurgaon

About the Role

We are looking for a Customer Care Executive to support customers using our fintech products and services. This role involves resolving queries, managing customer issues, and ensuring a smooth user experience. The position requires strong communication skills, attention to detail, and an understanding of digital financial services.

Responsibilities

  • Handle customer interactions through phone, email, chat, and social media.
  • Support customers with onboarding, account setup, KYC processes, and transactions.
  • Resolve queries related to payments, refunds, failed transactions, and product usage.
  • Escalate complex cases to internal teams such as Operations, Risk, Compliance, and Technical Support.
  • Document all interactions and resolutions in CRM and ticketing tools.
  • Guide customers on product features, updates, and secure usage practices.
  • Ensure compliance with company policies and financial regulations during every interaction.
  • Achieve targets related to response time, resolution time, and customer satisfaction.
  • Share customer insights and feedback with product and operations teams.

Required Qualifications

  • Bachelor's degree in Business, Finance, Communications, or a related field (preferred).
  • Minimum 1 years of customer service experience, preferably in fintech, banking, or payments.
  • Strong verbal and written communication skills.
  • Ability to remain calm and professional in fast-paced or high-pressure situations.
  • Familiarity with digital payments, wallets, UPI, cards, or banking operations.
  • Experience using CRM tools, ticketing systems, and MS Office/Google Workspace.
  • Problem-solving ability with strong attention to detail.
  • Multilingual skills (as applicable to the region) are an added advantage.

Key Competencies

  • Customer-first approach
  • Empathy and active listening
  • Time management and multitasking
  • Conflict resolution
  • Adaptability in a fast-growing fintech environment

How to Apply

Interested candidates can apply directly through Indeed.

Alternatively, you may share your resume and details directly with me via email or WhatsApp for faster processing.

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Ability to commute/relocate:

  • Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Comfortable for Face to Face Interview?

Experience:

  • fintech, banking, payments, or digital wallets: 1 year (Required)
  • customer support: 1 year (Required)

Location:

  • Gurgaon, Haryana (Required)

Work Location: In person

  • Customer Care Executive – Tamil

    1 week ago

    Gurgaon, Haryana, India Adrianaa services Full time

    Customer Care Executive – Tamil & Telugu Voice SupportLocation: Golf Course Extension Road, Sector 66, GurugramExperience: 1 – 4 YearsSalary: ₹25,000 – ₹35,000 per monthJob Type: Full-TimeIndustry: FinTech | Finance | InsuranceWorking Days: 6 daysNote: Immediate Joiners PreferredJob Description:The company is hiring a Customer Care Executive –...

  • Customer Care Executive

    18 hours ago

    Gurgaon, Haryana, India NEEDLEDUST Full time

    NEEDLEDUST is hiring Customer care executiveWe are looking for a Customer Care Executive to join our dynamic team. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to handle queries professionally.Key Responsibilities :• Handle inbound and outbound customer calls, emails, and chats.• Provide...

  • Customer Care Executive

    15 hours ago

    Gurgaon, Haryana, India Randstad Full time

    We are hiring for Customer Care Executive role for Medical & Pharma Company (MNC Group) in Sector 18, Udyog Vihar, Gurgaon location.Designation - Customer Care Executive (Inbound & Outbound)Location - Sector 18 Udyog Vihar GurgaonInterview - Face to face interview once CV shortlisted by hiring manager sideExperience Required - Minimum 3 YearsPerson should be...

  • Customer Care Executive

    2 days ago

    Gurgaon, Haryana, India BIBA Fashion Ltd Full time

    We are looking for a passionate and experiencedCustomer Care Executive. The ideal candidate will be responsible for handling voice and email-based customer interactions, with a strong focus oncustomer retention.Required skills0-1 years of experience in customer supportExcellent communication skills in English and Hindi both.

  • Customer Support Executive

    18 hours ago

    Gurgaon, Haryana, India Adrianaa services Full time

    Position Overview:Job Title: Customer Support Executive (CSE)Department: Customer Support / OperationsLocation: Golf Course Extension Road, Sector 66, Gurugram (Head Office)No. of Openings: 2Salary Range: ₹25,000–₹35,000 per monthExperience Required: 2–3 years in Fintech, Banking & NBFC ExperiencePreferred Qualification: Minimum GraduateExperience...

  • Customer Care Executive

    4 days ago

    Gurgaon, Haryana, India FA GIFTS PRIVATE LIMITED Full time

    Job Title: Customer Care ExecutiveCompany: FA Gifts Private LimitedLocation: C-2, Old DLF Colony, Sector 14, Gurgaon, HaryanaJob Description:FA Gifts Private Limited is seeking a dedicated and enthusiastic Customer Care Executive to join our team. The ideal candidate will be responsible for managing customer interactions, resolving issues efficiently, and...

  • Customer Care Executive

    2 weeks ago

    Gurgaon, Haryana, India Anny Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job descriptionWere Hiring: Customer Care Executive II Female Preferred onlyLocation : Gurugram |Experience: 1-3 Years |Industry : Fashion & LifestyleQualification-GraduateAbout ANNY :ANNY is a modern, fashion-forward brand redefining luxury in India. Were disrupting the market with globally inspired, premium-quality collections that are both trendy and...

  • Customer Service Head- Fintech Industry

    18 hours ago

    Gurgaon, Haryana, India Adrianaa services Full time

    Job Title : Customer Service Head – FintechHead of Customer Service & Experience, FintechLocation: Golf Course Extension Road, Sector 66, GurugramExp.: 10–15 years (last 5 years experience should be in the fintech or financial services industry)About Company:The company is a cutting-edge fintech company located in Gurugram. We are building a...

  • Customer Care Executive

    1 week ago

    Gurgaon, Haryana, India SaintG Full time

    Job Title: Customer Care ExecutiveJob Type: Full-TimeAbout UsSaintG is a New York–based global luxury fashion brand known for its premium leather footwear, jackets, handbags, and apparel. . The brand has expanded to several countries — including India.In India, our main warehouse is located in Gurgaon , managing all e-commerce operations, order dispatch,...

  • Customer Care Executive

    2 days ago

    Gurgaon, Haryana, India Vidal Health Insurance TPA Private Limited Full time

    *Designation-Executive in CRM for Client ServicingJob Location: GurgaonUdhyog ViharImmediate Joiner required.Job Description:Key Responsibilities:1. Handling queries from Employees from big client & closing the tickers and resolve the concern with coordination through emails and calls.2.. Oversee timely submission of data3..Coordination in department...