Customer Care Executive

7 hours ago

Gurgaon, Haryana, India Limeroad Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Company Overview:
is a leading player in the value/masstige segment of the Indian lifestyle/fashion industry. As one of the fastest-growing online fashion platforms, the company has served over 17 million buyers, delivering freshness of styles-meets-quality-meets-price in Tier 2/3 cities. With a unique platform, national labels/manufacturers, and a robust logistics network, Limeroad aims to be the #1 Value Fashion Omni-retailer for Bharat.
Role and Responsibilities:
As a Customer Care Executive, you will be responsible for assisting customers with a wide range of queries, including order status, available products, dispatch details, and payment details. You will handle customer inquiries through calls and emails, ensuring excellent verbal and written communication. Aiming for high customer satisfaction, you will resolve concerns and complaints efficiently and effectively.
Candidate Qualifications:
To be successful in this role, you must have a minimum of six months of experience in Customer Support Inbound & Email profile in the E-commerce industry. A graduate with exceptional communication skills, both verbal and written, is required. You should be customer-centric, with a strong dedication to providing excellent service. Basic knowledge of computers and prior experience in handling customers is essential. The ability to work in a fast-paced, challenging environment with willingness to go the extra mile is crucial. The working hours are from 10 AM to 7 PM, with a six-day working process.
Required Skills:
  • Excellent Verbal and Written Communication
  • Customer-centric approach
  • Basic computer knowledge

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