Head - Customer Care

Job DescriptionTo monitor & supervise the customer service team & ensure all complaints are resolved inTurnaround times definedCoordinating with Department Heads & ensure all complaints are resolved in Turnaroundtime definedBringing Escalations to senior management timelyImprove customer service at training centres by monitoring & also physically auditing...

Job Title: Head Customer CareRole Overview:We are seeking an accomplished and results-driven professional to lead our Customer Care function as AGM/GM. The successful candidate will oversee team performance, ensure customer satisfaction, and manage escalations across service-driven operations.Main Responsibilities:Lead, supervise, and monitor the Customer...

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.We at...

- Manage incoming calls, chats, and emails according to established targets.- Maintain average handling time (AHT) of calls in line with process objectives and specifications.- Address product or service issues by understanding the customer's concerns to ensure satisfaction.- Ensure all interactions adhere to quality standards.- Follow up on customer...

Job SummaryThe National Head - Clinic Business is responsible for overseeing and driving the overall operations, profitability, and growth of the clinic network across multiple locations. This role involves strategic planning, business expansion, operational excellence, and ensuring high-quality patient care and service delivery. The National Head will lead...

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

This role is for one of the Weekday's clientsSalary range: Rs 3000000 - Rs 7000000 (ie INR 30-70 LPA)Min Experience: 5 yearsLocation: Gurugram, NCRJobType: full-timeWe are seeking a highly motivated and customer-centric professional to join our leadership team as Customer Experience Head. This role is pivotal in shaping, managing, and elevating the customer...

About ANNY:ANNY is a modern, fashion-forward brand redefining luxury in India. We're disrupting the market with globally inspired, premium-quality collections that are both trendy and affordable- filling the massive gap between low-quality products and overpriced designer wear. From everyday essentials to statement outfits, we're the go-to destination for...

This role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 30-70 LPA)Min Experience: 5 yearsLocation: Gurugram, NCRJobType: full-timeWe are seeking a highly motivated and customer-centric professional to join our leadership team as Customer Experience Head. This role is pivotal in shaping, managing, and elevating the customer experience journey...

Job OpportunityGreetings from our organizationHere we are with a designation opportunity for the customer care executive role in an international process setting.Key Requirements:Should have at least 12 months of experience in chat, voice support and documentation verification processes.Must be aware of all KPIs and KRAs.Must be flexible with shift timings...