Head - Customer Care

3 weeks ago


Gurgaon, Haryana, India Augmentedresourcing Pvt. Ltd. Full time

We are hiring Head Customer Care for our client in Education Sector,

Frankfinnn Aviation Services.

Job Title: AGM Customer Care

Location: Gurugram

Minimum Experience : 13+ years

Function: Customer Care

Job Summary:

We are looking for an experienced and proactive professional to lead our Customer Care function as AGM/GM. The role involves overseeing team performance, ensuring customer satisfaction, and managing escalations across service-driven operations.

Key Responsibilities:

- Lead, supervise, and monitor the Customer Service team to ensure timely resolution of customer complaints in line with defined turnaround times (TATs).

- Coordinate effectively with Department Heads to ensure prompt and efficient complaint resolution.

- Escalate critical issues to senior management in a timely and accurate manner.

- Enhance customer service experience at training centres through regular monitoring and physical audits.

- Proactively measure and track customer satisfaction, and implement timely interventions for improvement.

- Prepare and maintain periodic performance reports related to customer care activities.

- Handle irate or dissatisfied customers tactfully and courteously, maintaining high standards of professionalism.

- Communicate with customers across multiple channels including email, phone, and in-person meetings.

Required Qualifications:

- Minimum Education: Bachelors Degree in Arts, Commerce, or Science. An MBA is preferred.

- Industry Exposure: Must have experience in sectors such as Telecom, Health Insurance, Hospitality, or Banking.

- IT Skills: Proficient in MS Office; strong analytical skills are essential.

Travel: Required, based on business needs.

(ref:iimjobs.com)
  • Head Customer Delight

    2 weeks ago


    Gurgaon, Haryana, India Michael Page Full time

    The Head Customer Delight is responsible for driving customers experience and implementing strategies to enhance customer satisfaction The Head - Customer Delight will be responsible for the following End to end ownership for Top B2B customer s service experience Driving key customer KPIs repeat fault rate MTTR Raw SLA Interfacing customers and...


  • Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 5,00,000

    Job Title: Customer Care Specialist    We are seeking a skilled and dedicated Customer Care Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Eligibility:At least one year of experience in customer-facing roles...

  • Head Operations

    2 weeks ago


    Gurgaon, Haryana, India Mangopaw Technologies And Solutions Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    About IncredipetsAt Incredipets, were on a mission to make pet care smarter, more joyful, and truly customer-first. We create innovative products and services that enrich the lives of pets and their parents. Our community is built on love for animals, and were looking for someone who shares that passion while driving exceptional customer experiences.The...


  • Gurgaon, Haryana, India Adrianaa services Full time ₹ 3,00,000 - ₹ 4,20,000 per year

    Position Overview:Job Title: Customer Care Executive – FintechDepartment: Customer Support / OperationsLocation: Golf Course Extension Road, Sector 66, Gurugram (Head Office)No. of Openings: 2Salary Range: ₹25,000–₹35,000 per monthExperience Required: 2–3 years in Fintech, Banking & NBFC ExperiencePreferred Qualification: Minimum...


  • Gurgaon, Haryana, India Shoppers Stop Ltd Full time ₹ 15,000 - ₹ 17,000 per year

    Job Summary:We are looking for a skilled and reliable Cashier (Customer Care Associate) who can efficiently handle the billing counter, manage cash transactions, and provide excellent customer service. The ideal candidate should be detail-oriented, trustworthy, and capable of contributing to the company's growth through smooth operations and customer...


  • Gurgaon, Haryana, India Flawsome - Xleap Care Full time

    Key Responsibilities1. R&D and Product Development- Drive research and innovation in menstrual care products ( biodegradable, diagnostic, and functional pads much more).- Lead concept-to-launch product lifecycle: ideation, prototyping, testing, scaling.- Identify emerging technologies, materials, and scientific trends in hygiene & healthcare.- Collaborate...


  • Gurgaon, Haryana, India Anny Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Job descriptionWere Hiring: Customer Care Executive II Female Preferred onlyLocation : Gurugram |Experience: 1-3 Years |Industry : Fashion & LifestyleQualification-GraduateAbout ANNY :ANNY is a modern, fashion-forward brand redefining luxury in India. Were disrupting the market with globally inspired, premium-quality collections that are both trendy and...


  • Gurgaon, Haryana, India Proviso Full time ₹ 3,00,000 - ₹ 3,36,000 per year

    JOB DESCRIPTIONJob TitlePatient Care ExecutiveReporting To Project ManagerPosition Responsibilitysummary:➢ Receive\Make calls to Patients as per the Patient care program➢ Patient Registration Management. From data entry to issuing the enrolment kit to all➢ Ensure that the given application is kept in an accurate manner and every entry is completed on...


  • Gurgaon, Haryana, India Flight Guru Full time ₹ 15,000 - ₹ 28,00,000 per year

    Job Title: Customer Care Manager UK Travel ProcessLocation: Udyog Vihar, Sector 18, GurgaonShift: UK Shift Experience Required: Minimum 48years in a customer service or complaint-handling role within the UK travel domainJob Overview:We are looking for a proactive and experienced Customer Care Manager to lead and manage post-sales support for our UK travel...


  • Gurgaon, Haryana, India American Express Full time US$ 60,000 - US$ 1,20,000 per year

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...