Customer Service

21 hours ago

Gurgaon, Haryana, India Health Click Away Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Company Description

Powered by Artificial Intelligence, Health Click Away is the 'smartest' health and fitness app on iOS. It tracks your calories and helps you lose weight, while also learning your activities and meal patterns to suggest lifestyle changes for lifelong fitness. The app provides a unique and tailored experience by considering your lifestyle challenges, food preferences, and other key information, making it more interactive and personalized.

Role Description

This is a full-time on-site role for a Customer Service /Support Executive position located in Gurugram. The individual in this role will be responsible for providing exceptional customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering excellent customer service. On a day-to-day basis, tasks will include handling customer inquiries, resolving issues, enhancing the customer experience, and supporting sales initiatives.


Role Overview

We are looking for a proactive **Customer Service / Support Executive** to ensure seamless customer experience across our platform. The role involves managing client queries, ensuring high retention, supporting referrals, resolving escalations, and maintaining long-term customer satisfaction.

Key Responsibilities

* Handle inbound and outbound customer queries via calls, chats, and emails.

* Ensure smooth onboarding of customers and guide them in using the HCA platform/app.

* Manage renewals and drive customer retention targets.

* Encourage and track customer referrals.

* Provide timely resolution for escalations and ensure SLA adherence.

* Collaborate with Health Counsellors, Coaches, and Onboarding teams to deliver a holistic customer experience.

* Document customer interactions, track feedback, and share insights with management.

* Maintain professionalism and empathy while handling customer concerns.

Key Performance Indicators (KPIs)**

* Retention rate & renewals achieved.

* Number of referrals converted.

* Escalation resolution within SLA (90%+).

* Positive CX feedback & testimonials.

Requirements

* Bachelor's degree in any field.

* 1–3 years of experience in Customer Service / Client Support (preferably in health, fitness, or wellness sector).

* Strong communication skills in English & Hindi (additional regional languages a plus).

* Problem-solving mindset with patience and empathy.

* Ability to multitask and work in a fast-paced environment.

* Familiarity with CRM tools, ticketing systems, or call-dialer systems preferred.

  • Customer Service Associate

    6 days ago

    Gurgaon, Haryana, India Cubnet service Full time ₹ 3,00,000 - ₹ 3,70,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual/F2F InterviewReach Us Job Types: Full-time, Permanent, FresherPay: ₹26,...

  • Customer Service

    6 days ago

    Gurgaon, Haryana, India Adecco Group Full time US$ 40,000 - US$ 80,000 per year

    Urgent hiring for Customer ServiceShare CV OR Call Job Location _ Gurgaon Sec 54Job ResponsibilitiesMaintaining a positive, empathetic, and professional attitude toward customers at all times.Serves customers by providing product and service information and resolving product and service problems.Attracts potential customers by answering product and service...

  • Customer Service

    6 days ago

    Gurgaon, Haryana, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Customer Service & Operations Unit LeaderIf you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activitiesWe'll look to you to lead by example by making customer calls to identify and understand customer needs and help...

  • Customer Service

    6 days ago

    Gurgaon, Haryana, India Outpace Consulting Services Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job Description Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product...

  • Customer Service

    2 weeks ago

    Gurgaon, Haryana, India RBS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Customer Service & Operations Unit LeaderIf you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activitiesWe'll look to you to lead by example by making customer calls to identify and understand customer needs and help...

  • Customer Service

    6 days ago

    Gurgaon, Haryana, India NatWest Group Full time US$ 9,00,000 - US$ 12,00,000 per year

    Join us as a Customer Service & Operations Unit LeaderIf you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activitiesWe'll look to you to lead by example by making customer calls to identify and understand customer needs and help...

  • Customer Service

    1 day ago

    Gurgaon, Haryana, India Health Click Away Full time ₹ 25,000 - ₹ 30,000 per year

    *Job Description – Customer Service / Support Executive***Location:** [Gurgoan}**Department:** Services & Support**Reporting To:** Service/SupportManager**About Health Click Away (HCA)**Health Click Away is a complete health & fitness solution platform offering expert guidance from certified fitness, yoga, and nutrition coaches. We are committed to...

  • Executive - Customer Care (1-5 Yrs) Gurgaon/gurugram (after-sales/customer Service)

    1 week ago

    Gurgaon, Haryana, India MannuBhai Service Expert Full time

    We re Hiring Customer Care Executive Follow-Up Role Location Gurgaon Haryana- Open Positions 2 Female Candidates Working Days 6 Days a Week - Rotational OffPosition Customer Care Executive CCE - Follow-Up Key Responsibilities - Make follow-up calls to existing and potential customers - Maintain accurate records of calls and update CRM regularly -...

  • Customer Service

    6 days ago

    Gurgaon, Haryana, India Linchpin Technologies Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job DescriptionAnswering queries and concerns about a company's products or services Resolving issues and handling customer complaints Required Candidate profilecall and pitch customers our products and services Inbound/ Outbound calls

  • Customer Service

    3 hours ago

    Gurgaon, Haryana, India RBS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Customer Service & Operations AnalystWe'll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needsYou'll be liaising with customers and businesses to accurately collect information in order to solve their queriesYou'll be able to showcase your knowledge and enthusiasm as you deal...