Customer Service Professional

11 hours ago

Gurgaon, Haryana, India beBeeCommunication Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Service Representative

This role is for a customer-facing professional who will primarily focus on managing customer queries and promoting products/services. The ideal candidate will be responsible for outbound calling, providing advisory services, and ensuring customer satisfaction through professional and empathetic communication.

Key Responsibilities:
  • Make outbound calls to promote products and services.
  • Provide advisory services via phone to customers.
  • Handle incoming calls with professionalism.
  • Respond to customer inquiries via phone, email, or chat.
  • Resolve customer complaints promptly and provide appropriate solutions.
  • Maintain accurate records of customer interactions.
  • Ensure customer satisfaction and build strong relationships.
  • Escalate unresolved issues to the appropriate internal teams.
  • Provide feedback on the efficiency of the customer service process.
Requirements:
  • Minimum qualification: 12th pass / Graduate.
  • Good communication skills in English and Hindi.
  • Basic computer skills (MS Office, email, CRM tools).
  • Prior experience in customer service or call centers is a plus.
  • Patience, empathy, and a customer-first attitude.
Preferred Skills:
  • Active listening.
  • Problem-solving ability.
  • Multitasking.
  • Time management.
  • Team collaboration.
Benefits:
  • Incentives and performance bonuses.
  • On-the-job training and growth opportunities.
  • Health benefits (if applicable).
  • Supportive and friendly work environment.

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