
IT Technical Specialist
1 day ago
Key job responsibilities for the IT Support role include providing technical assistance to users of client application software, identifying and resolving technical problems, and using an IT service management system to review and respond to support requests.
Responsibilities also include escalating urgent problems, interacting with end-users to understand issues from a business perspective, reproducing reported issues in test environments, and communicating status and issues to supervisors.
The IT Support team will be responsible for troubleshooting and resolving issues related to passwords, operating systems, network connections, email setup, and client-side software installation.
Additionally, they will perform maintenance on existing custom software, monitor application performance after implementation, and update client run book service information as needed.
This role requires 1-2 years of experience in IT support and a strong understanding of technical issues and solutions. The ideal candidate will have excellent communication skills and be able to work effectively in a team environment.
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Technical Support Specialist
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IT Technical Support Specialist
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Technical Support Specialist
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